Returns Policy

HOW DO I RETURN AN ITEM?

RETURN POLICY:
Items that are in their original packaging and have not been assembled may be returned within 14 days of delivery. Products that have been used or assembled cannot be returned. Multiple-item orders are not eligible for returns. Note that we have a product support team on staff and stock all parts - if you need assistance, just let us know. In some instances we may send you a part, replacement item, refund or exchange - at the discretion of our support team.

RETURN AUTHORIZATION:
Please call or email us at bigtoys@bigtoysdirect.com Include the Order Date, Product Name, Name of Purchaser, Reason for Return, Your Name, Shipping Address and Telephone Number to receive an RMA Number (Return Merchandise Authorization). Please Do Not ship any products before receiving RMA with return instructions.

RETURN PROCESSING:
Upon receipt of the item and completion of our inspection, a refund or replacement will be processed. If item is found to be defective, we will either grant a full refund or a replacement at no additional cost. If the product is NOT defective and we issue a refund, it will be for 75% of your original payment.

TO MAKE A RETURN OR EXCHANGE:
1. Please email for an RMA number.

2. Write RMA number on outside of package you are shipping back to us.

Customer is responsible for return shipping (we recommend only Fedex or UPS GROUND) and insuring contents against damage. Ship returns to:

Big Toys Returns
800 Kiernan Ave, Suite F
Modesto, CA 95356